Which process would be used to compare the value that n…
Which process would be used to compare the value that newer services have offered over those they have replaced?
Which statement should NOT be part of the value proposi…
Which statement should NOT be part of the value proposition for Service Design?
which processes?
Service transition contains detailed descriptions of which processes?
Which of the following would commonly be found in a con…
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
Which one of the following contains information that is…
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
which level of understanding within knowledge management?
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
Which process will perform risk analysis and review of …
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
Which of the following BEST describes partners’ in the …
Which of the following BEST describes partners’ in the phrase people, processes, products and partners”?
Which process is responsible for dealing with complaint…
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
which stage of the service lifecycle?
The consideration of value creation is a principle of which stage of the service lifecycle?