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Category: E20-918

Exam E20-918: IT-as-a-Service Expert Exam for Cloud Architects

What should be addressed when migrating to ITaaS and implementing a service catalog for the retail and electro

A hosting company has experienced a sudden increase in customer interest and wishes to
implement ITaaS. They are now hosting online shopping applications for several retail computer
and electronics companies.
Developers in the customer companies use their own internal credentials and have the ability to
publish applications and changes to their stores. Shoppers access these stores using a variety of
mobile applications and web browsers.
What should be addressed when migrating to ITaaS and implementing a service catalog for the
retail and electronic companies?

What argument can the CIO make to address the executives’ concerns and convince them that ITaaS is the c

An IT organization is currently 80% virtualized and the CIO is planning for the transition to ITaaS.
Senior executives are concerned that IT supports too many services and that many of the services
are neither efficient nor necessary.
What argument can the CIO make to address the executives’ concerns and convince them that
ITaaS is the correct strategic decision?

Which additional design elements would best be suited for this implementation?

An enterprise has decided to implement a new service that will process credit card information.
They will deploy this service within their private cloud. They have a relationship with a public cloud
provider that claims to be PCI compliant.
The enterprise wishes to implement a service that is PCI compliant with the least amount of effort.
The service is protected by a policy-based intrusion detection system. Cardholder data is securely
transmitted to the web interface.
Which additional design elements would best be suited for this implementation?

Which VMware vCenter Chargeback cost model would best fit the needs of the human resources division?

The human resources division of your organization is planning to deploy their health and benefits
application into the corporate hybrid cloud. The goal is to provide off-site employees access to
their records data from a centralized resource that is protected by the organization’s security and
compliance guidelines.
The manager of the human resources division would prefer to pay for the use of this application
with no fixed guarantee, paying for only the resources consumed.

Which VMware vCenter Chargeback cost model would best fit the needs of the human resources
division?

Which operational tool and process transformation approach is most suitable for the hosting company?

A hosting organization operates from two data centers and typically hosts very large customers.
The delivery and support of the IT Infrastructure is not service driven. The IT technical delivery
functions operate in silos. Customers suffer a significant lead time to establish new operational
environments. In addition, changes to applications that impact the infrastructure have a long lead
time.
One of the customers has requested a service-driven approach for a new business application and
its associated infrastructure. The hosting organization has agreed to build a PaaS offering.
Which operational tool and process transformation approach is most suitable for the hosting
company?


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