The helpdesk department desires to roll out a remote support application for internal use on all company
computers. This tool should allow remote desktop sharing, system log gathering, chat, hardware logging,
inventory management, and remote registry access. The risk management team has been asked to review
vendor responses to the RFQ. Which of the following questions is the MOST important?

A.
What are the protections against MITM?

B.
What accountability is built into the remote support application?

C.
What encryption standards are used in tracking database?

D.
What snapshot or “undo” features are present in the application?

E.
What encryption standards are used in remote desktop and file transfer functionality?