Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated. Which of the following functions can be implemented using CTI?

Each correct answer represents a complete solution. Choose all that apply.

A.
Agent state control

B.
Automatic dialing and computer controlled dialing

C.
Call routing

D.
Call control for quality monitoring/call recording software

E.
Call information display