A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont eject. Which of the following actions should the technician take FIRST?

A.
Place the end of a paper clip in the emergency eject pinhole on the CD/DVD drive.

B.
Shutdown, restart and verify that the BIOS recognizes the drive and try again.

C.
Pry the tray open with a small, flat head screwdriver.

D.
Replace the CD/DVD drive.