Mark works as a Network Administrator for Net Tech Inc. The company has a Windows 2000
domain-based network. A user working on a Windows 2000 Professional client computer reports
that he is unable to access some files on the hard disk. However, he is able to successfully log on and
access other files. What should Mark do to resolve the issue?

A.
Check the hard disk drive using the SCANDISK utility.

B.
Enable the user account on the computer.

C.
Instruct the user to log off and log on again.

D.
Check the file permissions on the hard disk drive.

Explanation:

In order to resolve the issue, Mark should check the file permissions for the user on the hard disk
drive. According to the question, the user is able to access other files on the hard disk. Hence, the
most likely cause of the issue is that the user does not have sufficient privileges on those files.

Answer option C is incorrect. Logging off and then logging on will not help resolve the issue.
Answer option A is incorrect. Checking the hard disk drive using the SCANDISK utility will not help, as
the issue is related to permissions.
Answer option B is incorrect. According to the question, the user is able to successfully log on to the
computer. This indicates that his user account is already enabled. Hence, there is no need to enable
it.
Reference: TechNet, Contents: “Security and Administration”