Hospital management is implementing a document management system. Research has indicated that
nursing staff who will be using the system feel that they are understaffed and will not have time to enter
the data. However, when questioned it was found thatthe nursed did not reallyknow what the system
was about.
What key factor has been overlooked?

A.
A proper public relations exercise was not carried out.

B.
Access to a demonstration system has not been provided.

C.
Management has not explained that the system must be used.

D.
The end-uses have not been engaged in the entire process.