A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to preven…

A technician opens a customer-s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?

A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the…

A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform?

A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a c…

A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent…

A newly deployed Windows PC cannot connect to the antivirus server on the local netwo…

Ann, an end user, receives a call from someone claiming to be from the help desk and asking for her username and password to prevent her email…

Which of the following is the BEST option to prevent…

A PC technician has been asked to verify certain Group Policies applied on a workstation. Which of the following commands…