A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, w
A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the follow…
In preparation for an operating system upgrade, a technician is tasked with installing additional memory modul
In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
Which of the following explains why it is important to secure Personally Identifiable Information (PII)?
Which of the following explains why it is important to secure Personally Identifiable Information (PII)?
A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related,
A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for…
A customer has made several trouble calls to the help desk and is very irate. The technician that receives the
A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician…
A customer is reporting a burning smell coming fro…
A customer is reporting a burning smell coming fro…
A technician has purchased a new surge protector to protect equipment in the production environment. The surge
A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector-s featur…
A new help desk technician receives a…
A new help desk technician receives a…
A technician is working on a home theater PC in a location where the electrical system may not be properly gro
A technician is working on a home theater PC in a location where the electrical system may not be properly grounded. As the technician is finishing the installation, which of…
When dealing with a difficult customer, which of the following is the BEST way to handle the situation?
When dealing with a difficult customer, which of the following is the BEST way to handle the situation?