A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?

After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive’s laptop. The
projector shows a message that reads “No video signal”. Which of the following is the FIRST thing that the technician should do?

A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the
common areas have Internet connectivity. Which of the following is the MOST likely cause?

A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:

A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the
technician use to resolve the problem?

A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the
technician solve the issue for the user?

Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the
following is the FIRST step the technician should perform?

A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?

The loud clicking noise coming from a faulty hard drive is MOST likely created by:

The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select
TWO).