Which of the following is MOST likely the cause of this…
Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is
MOST likely the cause of this anomaly?
Which of the following should the technician perform FI…
A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be
fine. Which of the following should the technician perform FIRST when troubleshooting this problem?
Which of the following tools will BEST help to identify…
A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something
burning. Which of the following tools will BEST help to identify the issue?
Which of the following should the technician attempt FI…
A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of
the following should the technician attempt FIRST in the troubleshooting process?
Which of the following is MOST likely the cause of failure?
A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the
network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the
process fails. Which of the following is MOST likely the cause of failure?
Which of the following is the cause of the issue?
A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the mouse cursor spins for several minutes before the
technician can use the mouse. Which of the following is the cause of the issue?
Which of the following should be performed FIRST when t…
A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?
Which of the following should be used to further troubl…
A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not
making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation?
Which of the following tools will allow the user to cha…
A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard
drive?
Which of the following commands will allow the technici…
A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host
and remote systems?