An instructor is teaching an advanced two-day workshop for experienced users of a specific software
program. The learners were recommended to participate by their supervisors. The instructor is
informally talking with the learners prior to the first session, when one learner confides concerns
about their ability to succeed in the course. The BEST way for the instructor to respond to the
learner is to:

An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A
break was recently taken so fatigue does not seem to be the issue, but rattier a lack of
understanding. Which of the following should the instructor implement to help identify where
learners are getting confused”?

Which of the following methods will monitor the learning retention that is occurring during training?

An instructor is preparing for a technical class. In the past some of the course has proven confusing.
The instructor wants to be able to cover all concepts so there is no confusion. Which of the following
might the instructor do to BEST provide clarity for the learners?

At the end of a class, Internet access becomes unavailable. The client provides an online evaluation
form for each class. Each learner is required to fill out an evaluation of the course. Which of the
following should the instructor do to fulfill the client’s requirements?

Upon answering a learner’s question an instructor should then:

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a
virtual classroom session. The instructor knows that the learners will be attending this virtual class
using low bandwidth connections around the world. Which of the following should the instructor do
to ensure that the learners will be able to easily receive the document?

A learner is consistently questioning their performance during a lab activity and needs the
instructor’s approval. The instructor observes that the learner is very hesitant to do the lab steps but
completes the work correctly. Which of the following would the instructor do to BEST aid the
learner?

For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the
goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the
goal.
GOAL: To facilitate the learning process for a group of learners in a training class who are falling
behind the more advanced learners
ACTION: The trainer asks the more advanced learners to tutor the less advanced learners during the
last part of each class.

A course is two days in length, and has at its core a four-step process. At the end of the first day,
learners should be able to effectively demonstrate the first two steps of the model; however, it is
clear a number of participants have not yet mastered the second step of the model. The instructor
should: