An instructor uses multiple forms of media to help the class understand a difficult topic.
Unfortunately learners are still having a hard time with the concept. Noticing difficulty, the
instructor creates another learning tool to explain the topic another way. Which of the following
BEST describes the skill the instructor is using?

An instructor is leading a virtual class when several learners start having significant bandwidth issues
that cause them to drop out of the live session. Which of the following represents the BEST solution
to the problem?

Which of the following statements BEST describes the value of using a variety of question types
during instruction?

After a training class was completed, the instructor conducted several passive on the job
observations of each learner who attended the class. Which of the following is the primary benefit of
the observations?

An instructor asks an open-ended question to the class. Which of the following BEST describes the
skill the instructor is demonstrating?

Which of the following would be on an evaluation when seeking feedback concerning courseware
material used during a class?

Which of the following describes a form of feedback with the GREATEST positive impact?

An instructor is conducting a review of written instructions and is aware that the preferred learning
style of one of the learners is kinesthetic. Which of the following is the BEST choice for the
instructor?

During a computer software training class the projector fails. Which of the following should the
instructor do FIRST?

A company is preparing to roll-out a training course on advanced accounting skills. The company has
asked a contract instructor to facilitate the course. The instructor has no background in accounting.
Which of the following should the instructor do?