A technician has installed the hardware for a SOHO wired network. Which of the following is the
FIRST step to securing the network?

A bank is upgrading some clerical users’ PCs. Which of the following would be the MOST appropriate
method for erasing the data on the old PCs?

Which of the following is a security threat that uses email to trick users?

A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When
the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of
the following is the MOST likely explanation for the PC shutting down?

A technician is diagnosing a PC running Windows 7 which has been affected with an “NTLDR is
missing” error message. Which of the following command line tools would BEST resolve the
problem?

A user reports that people are receiving emails from their account that the user never sent. Which of
the following security measures would BEST resolve the problem?

A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which
of the following should be performed FIRST when troubleshooting the issue? (Select TWO).

A technician is troubleshooting a PC that is not completing POST and merely provides an audible
beep code. Which of the following should be the FIRST item checked?

A user has an external hard drive which they forget to unplug before booting their machine. Each
time this happens, an error shows on the screen which states “Boot sector missing – reboot to try
again.” Which of the following would be the BEST way to resolve this?

A user states that their old notebook loses connectivity to the Internet several times a day at work
and at home. The issue started after the wireless card was replaced. Which of the following items is
MOST likely causing the issue?