A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will
allow the user to change the file system on the hard drive?
A client’s computer is not connecting to a website. Which of the following commands will allow the technician to
view the route/number of hops between the host and remote systems?
A user states there are multiple small black dots on an LCD screen. Which of the following should be done to
resolve the issue?
After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not
showing the screen of the executive’s laptop. The projector shows a message that reads “No video signal”.
Which of the following is the FIRST thing that the technician should do?
A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a
building. However, users working on their laptops in the common areas have Internet connectivity. Which of the
following is the MOST likely cause?
A customer has left a computer monitor on over the weekend and now notices slight discoloration of the
screen. This is an example of:
A network printer is online and ready. The accounting group is unable to print to this network printer, but other
departments can. Which of the following would the technician use to resolve the problem?
A user has reported that the company notebook is performing some random mouse actions requiring the user
to make a lot of typing corrections. How can the technician solve the issue for the user?
Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows
8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?
A workstation has a network link light, but it cannot access internal network resources. Which of the following is
the MOST likely cause of the issue?