A technician is working on a server with high latency on the mapped network drive. Upon entry into the server
room, the technician suspects an issue with one of the drives in the array. Which of the following would the
technician do to resolve the problem?
A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the
following is the MOST likely reason?
Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video
to the second monitor. Which of the following is MOST likely the cause of this anomaly?
A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed
labels. The special label stock is new and appears to be fine. Which of the following should the technician
perform FIRST when troubleshooting this problem?
A user attempts to turn on a computer and receives no response. The user calls the technician to report the
computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to
identify the issue?
A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or
display when the power button is pressed. Which of the following should the technician attempt FIRST in the
A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and
attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS.
However, once in the preinstallation environment, the drive is not recognized in the imaging process and the
process fails. Which of the following is MOST likely the cause of failure?
A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the
mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the
cause of the issue?
A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed
FIRST when troubleshooting the problem?
A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is
not displaying anything on the screen and is not making any sounds during boot up. Which of the following
should be used to further troubleshoot the workstation?