A user’s PC breaks and a technician needs to configure a new machine with a copy of their
computer image stored on a remote server. Which of the following technologies would help RIS
install this image?

A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which
of the following administrative tools would accomplish this?

Which of the following command line tools will terminate a non-system process without restarting
the computer?

A user, Joe, calls and states every few hours he is unable to connect to the Internet for several
minutes but is able to access internal sites during this time. Which of the following tools would be
used to find the issue with the network connection?

Which of the following operating systems can be upgraded directly to Windows 7 Professional by a
default installation? (Select TWO).

Which of the following is an example of client-side virtualization?

Joe, a technician, would like to map a network drive when he starts up his computer in the
morning. Which of the following commands would he use to accomplish this task?

A local administrator would like to determine why a laptop is taking so long to boot into the
operating system. Which of the following tabs in MSCONFIG would the administrator access to
BEST determine this?

A user has plugged in a mobile phone to a PC and received a message that the driver was not
successfully installed. Which of the following system tools should be used to troubleshoot this
error?

On a corporate network, which of the following features would be used to redirect network traffic
for filtering or monitoring?