Joe, a technician, built a new computer for a customer. The computer has been setup with
the appropriate operating system, but when Joe boots the PC after configuration, he
receives an invalid boot disk message. Which of the following tools should he use to fix the
issue?

A technician is dispatched to a location that has multiple laser printers. One of the network
printers is printing what appears to be a shadow image. The technician could solve this issue
by:

Ann, a user who works with many patients during the day, has a privacy screen attached to
her monitor.
Which of the following does this help prevent?

A user will be installing a switch in a public location and will allow the six users in the office
to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that
there is no unauthorized access to the switch?

A user would like to allow all of the devices on a home network to connect to the WAP
except for smart phones.
Which of the following features should be used to accomplish this?

The technician is dispatched to look at a user’s laptop. The user reports the system shuts
down after 30 minutes of field use. The technician notices the battery is not fully charging.
Which of the following should the technician perform to resolve this?

A technician, Joe, has a wired switch in a conference room for guests. In which of the
following ways could Joe restrict the network to only six devices at a time, with minimum
management effort? (Select TWO).

A new application is installed which adds three new services to a customer’s PC. The
customer asks for help, because the new application will not start. A technician investigates
and finds that one of the services has failed to start. They attempt to manually start the
service but it fails. Where should the technician look NEXT for more information? (Select
TWO).

Ann, a customer, has a wired router that connects to the Internet without any issue, but does
not provide any other network services. When users connect PCs to the router, they cannot
access the Internet or any other network resources.
Which of the following should Ann do to connect the PCs to the Internet?

A technician is installing a new wired router and needs to disable all the ports currently not in
use. The documentation for router mentions the web interface for the router is available by
default at 192.168.1.1. In which of the following ways would the technician go about doing
this?