DXDIAG is used to display information about which of the following components and its
characteristics?

A customer calls an IT consultant to explain an issue they are having with their Windows 7
Professional PC. Windows Update attempts to install patches upon each startup but fails on
the same single update. The customer has attempted to re-run Windows Update from

Control Panel but the issue remains. Which of the following courses of action would BEST
resolve the problem?

For which of the following instances is System Restore MOST likely to be used?

A user reports that their wireless connectivity is being spotty. The issue seems to interrupt
their wireless signal connection when the laptop screen is tilted forward or backward during
operation. When this happens, the entire wireless signal drops out until the screen is left in
position for a good minute or so. Which of the following MOST likely explains what is
happening?

Administrative share names are MOST commonly designated by which of the following
symbols?

A user states that they cannot connect to the network or the Internet. The technician
determines the issue is that the computer has a static IP address and needs to use DHCP to

work correctly. The technician sets the NIC to automatically assign an IP address. Which of
the following should the technician perform NEXT?

After loading a new operating system, which of the following accounts is MOST often
changed for security purposes?

A technician has finished replacing the network card in a laptop and has verified full system
functionality. Which of the following troubleshooting steps should the technician take NEXT?

Virtual machines help users developing cloud applications in which of the following ways?

A user, Ann, reports that she suspects her workstation has malware. Joe, the technician,
confirms malware exists and starts the process of removing the malware. Which of the
following is the FIRST step he should take in removing the malware?