Joe, a user, should be aware of his surroundings when using a portable device to ensure
that which of the following does not occur?

A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning.
When the technician moves the PC, it sounds like there are loose parts sliding around in the
case. Which of the following is the MOST likely explanation for the PC shutting down?

A user receives the following email message:
From: IT Department
To: Joe User
Subject: Email quota exceeded.
Your mailbox has reached the maximum size. Your account will be suspended unless you
provide the IT department the following required information:
Username:
Password:
This an example of which of the following?

A technician is diagnosing a PC running Windows 7 which has been affected with an
“NTLDR is missing” error message. Which of the following command line tools would BEST
resolve the problem?

Joe, a customer, called and stated that since a virus was removed from his PC, Windows is
now displaying errors about damaged system files. Which of the following tools should be
used to correct the issue?

A user reports that people are receiving emails from their account that the user never sent.
Which of the following security measures would BEST resolve the problem?

Ann, a user, reports that a newly purchased laptop is only showing 65GB total on the C.
drive, but she purchased a 100GB hard drive. Which of the following is MOST likely the
cause of this difference?

A technician is repairing a workstation that exhibits random reboots at odd times of the day.
Which of the following should be performed FIRST when troubleshooting the issue? (Select
TWO).

Joe, a user, is reporting he cannot start an Internet browser. Which of the following
commands is MOST likely to resolve this issue?

A technician is troubleshooting a PC that is not completing POST and merely provides an
audible beep code. Which of the following should be the FIRST item checked?