A technician receives a trouble ticket stating that a user is receiving error messages on their
computer. When the technician arrives at the computer, it is now working with no error

messages being displayed. Which of the following should the technician use to determine
what the error message was?

A laser printer is producing completely blank sheets. Which of the following processes
should the technician check FIRST?

The support center for a PC manufacturer believes that the hard drive may be having an
issue. The support representative asks the technician to find out how many pages per
second and what the queue length is for the hard drive. In which of the following utilities
should the technician look FIRST for this information?

A Windows user states that every time they hit certain letter keys on their notebook, a
number appears instead of the letter. Which of the following items is MOST likely the cause
of this problem?

The user is having trouble using the mouse. The technician believes a program stopped
responding that caused the issue and asks the customer to hold down “Ctrl + Shift + Esc” to
verify. Which of the following did the technician launch?

A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM
problem. Which of the following is an OS built-in tool that can be used to test this problem?

Joe, a user, copies a text document off of a CD drive into a folder. Joe has full control
permissions on the folder. When Joe tries to edit and save the document, the system
prompts him to save it to a new location. Which of the following is the reason for this
behavior?

After installing a new multifunctional printer, an administrator realizes the flatbed scanner
does not scan any documents. Which of the following is the MOST likely reason of the
issue?

Tablets are MOST likely to have which of the following?

After replacing a motherboard on a customer’s laptop for a no sound issue, a technician
realizes that there is intermittent wireless connectivity on the laptop. Which of the following
should the technician perform FIRST?