Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps
and uses 2.4GHz frequency?

A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the
RAM bay, the technician only found one RAM slot, however the laptop is specified to have
two. Where would the other memory slot be typically located?

A user has 6,250 Megabytes worth of pictures they would like to back up. At the very
MINIMUM, which of the following could backup these pictures to a single medium?

A laptop is not charging the battery and occasionally shuts off even when the power cord is
plugged in. This is a symptom of a bad:

Laser printers and thermal printers both use a heating element to function. Which of the
following differentiates them?

Which of the following typically cannot be upgraded in a laptop?

When referring to laser printing, which of the following describes the development process?

A user calls the helpdesk because a solution that was previously suggested by another
technician did not solve the user’s issue. Which of the following is the MOST appropriate
response?

Which of the following would MOST likely be found on a docking station versus a port
replicator?

A user calls to report that a notice keeps appearing on their screen whenever they try to pull
down video clips from a website. The notice says “This category is being blocked because it
is streaming media. Please click continue to use your assigned quota time”. The technician
is aware that a new web filtering application was recently implemented which assigns a 120
minute quota on streaming media and a message appears allowing the user to continue.
Which of the following is the BEST response for the technician to give the user?