Which of the following types of software protection will help mitigate any threats coming from worm
and Trojans?

An end user is having problems printing from an application. The technician attempts to send a
test page to printer. Which of the following BEST explains the reason the technician used a test
page to trouble shoot the issue?

Which of the following protocols is used to retrieve email?

On Windows 7, which of the following paths allows a user to configure a fingerprint reader?

A computer in a warehouse experiences hardware faults and often requires replacement of power
supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware
faults?

Which of the following is the MOST effective means for a technician to prevent ESD damage when
installing RAM?

Which of the following processor types is manufactured by AMD?

A laptop with an external USB hard drive and an external monitor is not booting from the internal
hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to
be stopping after POST. Which of the following will help troubleshoot the cause of problem?

A technician has completed upgrading a computer from Windows Vista to Windows 7. According
to the system and video drivers need to be upgraded. Which of the following is BEST source for

theses drivers?

A user made a change to their windows XP system that caused problems. The technician wants to
restore the system on previous state. The technician cannot find the previous restore point. Which
of the following is problem?