As a Certkiller .com technician you are required to explain some technical concepts to you boss.
Which of the following would be the BEST action for you to take?

You have been sent to a Certkiller .com distant workers home in order to help him with setting up
a distant workplace with computer, printer and internet connection. The distant worker tells you
that he has to leave for a short while but that his 10-year-old child will be home if you need
anything. What would your reply to the distant worker be?

You receive a call from a co-worker while troubleshooting a CertK ting.com employee’s computer.
The co-worker has some quite complicated issues that he needs help with. How should you
handle this call?

You are working with a clients computer when your pager beeps. Which of the following actions
should you take?

You are working as a technician at Certkiller.com. You have been asked to troubleshoot a
computer that takes a long time to boot. You suspect that there is insufficient RAM memory in the
computer. Which of the following will help you to determine the type of memory appropriate for the
computer? (Select TWO).

You are working as a technician at Certkiller .com. You are troubleshooting a computer, that
during the POST (power-on self test) makes several beeps and then stalls. Which of the following
components would most probably be the cause of the problem?

You are working as a trainee at Certkiller .com. You have been asked to clean all the CRT monitor
screens in the computer lab. Which of the following should you do FIRST?

You are working as a senior technician at Certkiller .com. You have asked a trainee to install more
RAM memory into a workstation. Which of the following precautions should you make sure that the
trainee takes in order to not damage the computer with electrostatic discharge (ESD)? (Select
TWO)

You are working at Certkiller .coms internal helpdesk. You are asked to order a new alternating
current (AC) adapter to a users portable computer. Which of the following would be the BEST
place to look to determine the correct amperage of the AC adapter for the laptop?

You are working as a technician at Certkiller .com. You have been asked to upgrade the memory
in your boss’s laptop. You start with unplugging the power supply. What other tasks should you
perform before starting the upgrade?