After a Certkiller .com technician installs an application on a Certkiller .com user’s computer, the
user asks whether the technician could install another application. What should the technician do?

A Certkiller .com technician receives an urgent page while working on-site. What should the
technician do?

A Certkiller .com technician receives a phone call from a co-worker while working on-site. The call
is about a difficult problem that he needs to sort out. What should the technician do?

While working at a customer’s home, the Certkiller .com technician is informed that the customer
has to go out for a few minutes. The customer assures the technician that if he needs anything his
ten year old child would be able to assist. What do you suggest the technician should do?

If throughput speed is important, then the data should be stored on

A user calls you and reports that the computer is broken. He has started the computer and it
makes some noise but the screen is blank. Which of the following should you check FIRST?

You are a technician working at Certkiller .com. You have been called to examine a computer that
is unusually slow. You suspect that some or many of the files on the hard drive has been split and
written to multiple sections of a hard drive. Which of the following tools will rewrite the file to a
single section of the hard drive?

After upgrading the CPU of you own computer you observe that it keeps shutting down a few
minutes after you start it. What is most probable cause of this behavior?

Of the suggested battery types, which has the shortest life?

A Certkiller .com trainee asks you what a switch is used for when using command line commands.
What would your Answer be?