A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this […]

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence? A. Activate real-time protection on both antivirus software programs B. Uninstall one […]

Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet. Which of the following would explain why Joe cannot access his personal shares? A. An IP conflict is present B. A […]

A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access? A. Remove the guest account from the administrators group B. Disable single sign-on C. Issue a default strong password for all users D. Require authentication on wake-up

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error? A. The computer has GRUB Legacy installed B. Windows Startup services are […]

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.) A. UPS B. Server rack C. PoE phone D. Desktop printer E. Modem F. Patch panel

A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone? A. Fingerprint lock B. Passcode lock C. Swipe lock D. PIN lock

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make? A. Politely ask the user to call back […]

Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows? A. 2GB B. 4GB C. 8GB D. 16GB

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting? A. Internet Options – Advanced B. Internet Options – Connections C. Internet […]