Multiple Jabber for Windows users are having problems logging into the voicemail server. The Cisco
Unity Connection administrator has reset the password and emailed them the new credentials, as
well as the instructions about how to reset them in Jabber. The users cannot see the Phone Accounts
tab under Jabber settings to complete the instructions. Which two steps resolve this issue? (Choose
two.)

A.
In the Cisco Unified CM Jabber Service Profile, change the Credentials source for voicemail service
to “not set”.

B.
In Cisco Unified CM, create a MailStore service and assign it to the Jabber Service Profile as
Primary.

C.
In the IM&P server CCMCIP Profile, uncheck the “Make this the default CCMCIP Profile for the
system”.

D.
In the IM&P server Enterprise Parameters Configuration, enable the Phone Personalization
parameter.

E.
In the Cisco Unified CM Jabber Service Profile, uncheck “Make this the default service profile for
the system”.