In a Cisco Unified Contact Center Enterprise system, external callers being queued on the Cisco
Unified IP IVR are reporting voice quality issues with the Cisco Unified IP IVR prompts as being
“choppy.” Which two actions would be helpful in finding the problem? (Choose two.)

A.
Check that the codec configuration matches between the voice gateway configuration on the
Cisco Unified Communications Manager, and the codec configured on the Cisco Unified IP
IVR/CRS server.

B.
Trace the voice path of a problem call through the network, collecting and analyzing traffic from
the voice gateway and Cisco Unified IP IVR/CRS server.

C.
Enable Performance Monitor counters on the Cisco Unified IP IVR/CRS server to monitor CPU
and memory usage.

D.
Collect JTAPI logs from the Cisco Unified IP IVR to investigate any errors with the call control
messages.

E.
Verify the MTP resources that are available in Cisco Unified Communications Manager for this
call flow.