Which step in the problem-solving model is important to accurately interview end users to get all
the pertinent details of the problem?

A.
Implement Action Plan

B.
Define the Problem

C.
Consider the Possibilities

D.
Create Action Plan

E.
Gather Facts

F.
Observe Results

G.
Restart Problem-Solving Process

H.
Problem Resolved

Explanation:
http://www.cisco.com/en/US/docs/internetworking/troubleshooting/guide/tr1901.html
Step 2 Gather the facts that you need to help isolate possible causes. Ask questions of affected
users, network administrators, managers, and other key people. Collect information from sources
such as network management systems, protocol analyzer traces, output from router diagnostic
commands, or software release notes.