A business lead in a Fortune 100 customer service organization wants to optimize the efficiency of
his service incident team, while having the ability to rapidly respond to changing market conditions

in the industry. Which incident management platform best supports these goals?

A.
An Enterprise Resource Management platform that focuses on standardization and scale.

B.
An Intelligent Business Process Management System that enables the business to directly
define, execute, and measure their business processes.

C.
A mobile-enabled service incident platform developed by a small start-up company.

D.
A custom-developed help desk application that was created for the internal IT support team.