A large retail catalog business wants to route customer information with customer calls and reduce queuing times. Its call centers currently operate on a legacy ACD system, PBX, and desktop applications. Which Cisco product and feature, respectively, would meet these needs?

A.
Cisco CallManager Express and Cisco SRST

B.
Cisco Unity and Cisco ICM

C.
Cisco IP Contact Center and IVR

D.
Cisco IP Contact Center and Cisco ICM