What is the definition of the ITIL framework?

A.
an ISO framework that establishes a model for network management and contains guidelines
for managing objects, the management database, and the application entity

B.
a five-volume framework for service management that covers design, transition, and delivery of
service, and from which the ISO 20000 was developed

C.
a series of tools for process improvement that uses statistical methods to reduce defects in
processes and manufacturing

D.
a framework for enterprise architecture that provides a comprehensive approach for designing,
planning, implementing, and governing an enterprise information architecture

E.
a framework for enterprise IP Address Management (IPAM) based on the IANA trusted IP lease
allocation scheme