PrepAway - Latest Free Exam Questions & Answers

How are these call legs associated in the database for reporting purposes?

Calls in the Cisco Unified Contact Center Enterprise solution are usually handled by one or more peripherals during a call flow. How are these call legs associated in the database for reporting purposes?

PrepAway - Latest Free Exam Questions & Answers

A.
There is a unique call ID assigned by Cisco Unified Communications Manager that is associated with each call leg.

B.
The first post-route request will assign a Cisco Unified ICM Router Call Key that is associated with the call.

C.
All the call data is written to a single Call Termination Detail record at the end of the call.

D.
The different call legs will share the same call type ID with a unique sequence number.


Leave a Reply