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Category: 642-072 (v.1)

Exam 642-072: CUDN – Cisco Unity Design and Networking Exam (update Sep 27th, 2015)

What are two major concerns that need to be analyzed prior to the deployment of the Cisco Unity Unified Messag

The customer is replacing their voice-mail system with a Cisco Unified Messaging system. They
have 1400 employees at their headquarters location, and 800 employees spread out over 80
branch locations. They have recently deployed a Cisco Unified CallManager cluster at the
headquarters location that provides centralized call processing for the branch locations.
The customer has an existing phone system that will be phased out slowly, but for now they need
one voice-mail system to support both the existing phone system and the Cisco Unified
CallManager. The existing voice-mail system is used for both voice mail and Auto Attendant
functions. The existing system has 36 ports.
Thirty-two ports are used for Auto Attendant and voice mail. The last four are used for dial-out
notification. The Auto Attendant provides outside callers with a menu of options that allows their
call to be routed to a department. While each subscriber greeting is played, the caller is offered the
option to “press 1 to page this person now.”
The old voice-mail system would then ask the caller to enter the number at which the caller can be
reached and then page the subscriber with that number. The caller can press 0 and be routed to
the operator for that department. When a caller chooses either the sales or the service
department, the caller is sent to a queue for the next available person in that department.
Managers can also modify the Auto Attendant greetings to play different prompts by dialing into
the main Auto Attendant number.
What are two major concerns that need to be analyzed prior to the deployment of the Cisco Unity
Unified Messaging system? (Choose two.)

Which solution best meets the customer needs?

You are designing a Cisco Unity voice-mail-only solution to allow all outside callers at any of the
14 different company offices to locate any of the 7500 users by simply spelling the name of the
user via the touch-tone telephone keypad in an Automated Attendant conversation. Each office
has a different voice-mail system that you will replace with the new Cisco Unity solution. Each
office also has a separate telephone system. The telephone systems come from various
manufacturers. Users dial individual 10-digit phone numbers to reach each user. There is no
telephone networking between offices. Many of the telephone systems will not allow conferencing
and have a limited number of trunks for each office. The customer is not willing to change the
telephone system structure at this time.
Which solution best meets the customer needs?

Select the utility name and location.

Your customer is almost finished migrating from a Cisco Unity interoperability system with an Octel
solution. They have a technician on-site to replace another Octel node with a Cisco Unity server.
The customer calls and asks what tool you used last time to add all the Bridge subscribers from an
Excel file, and where it is. Select the utility name and location.


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