Agent Email is a Cisco Unified CCX feature available in which of these packages?

A preview outbound dialer uses which source and destination resources?

You are designing a Cisco Unified Contact Center Express system with four requirements:
250 configured agents 150 agents maximum logged in at any given time 30 agents able to
make outbound calls 20 agents able to answer emails How many premium seats should be
purchased?

An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the
account number field in the agent’s CRM desktop application. The keystroke macro will also
initiate the CRM desktop application, executing a database lookup from the CRM Database
server to retrieve the customer record. Assuming the organization wants the lowest cost
solution, what product does this organization need for this capability?

What is the maximum round-trip time between Cisco Unified CCX servers in a WAN
deployment?

What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0
when deployed with Cisco Unified Communications Manager?

What is the maximum number of CTI ports that can be supported by a Cisco Unified
Contact Center Express 8.0 Standard deployment?

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log
in as chat agents via an independent browser. How many agents will be able to service
voice calls via Cisco Agent Desktop in this scenario?

What is the maximum number of agent web chat sessions that is supported on the highest
class server?

What is the minimum package that is required to develop a custom Cisco Unified
Intelligence Center report for a Cisco Unified CCX deployment?