What is the most effective action you can take?
You are reviewing the capacity of an email service for your customer. The current SLA indicates
that each mailbox has a capacity of 200 MB, and there are 50 users. The current system is at 40
percent capacity, and a threshold alert is set for 80 percent. Your company has removed the limit
of the mailbox size from the SLA because there is more than enough room on the server.
What is the most effective action you can take?
What is the most likely cause for this issue?
A L3VPN customer is connected to one of your PE routers by using OSPF as CE-PE protocol and
was successfully exchanging VPN routes. It came to your attention that OSPF adjacency became
stuck in “EXCHANGE” state recently. What is the most likely cause for this issue?
which type of incident escalation is characterized by escalating an incident to a second-level…?
According to ITIL® v3 framework, which type of incident escalation is characterized by escalating
an incident to a second-level or third-level support group if it is clearly known the expertise to
resolve the incident is not at the current level?
which type of incident escalation is characterized by the seriousness of an incident that results …?
According to ITIL® v3 framework, which type of incident escalation is characterized by the
seriousness of an incident that results in the notification of the appropriate managers who can take
the appropriate action to commit additional resources or decide how the incident is to be resolved?
which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting
According to ITIL® v3 framework, which type of escalation process mechanism is applied to adjust
the escalation process with regard to meeting overall customer incident resolution SLA?
which type of priority is characterized as severely affecting some key users or impacting a large number of us
According to ITIL® v3 framework, which type of priority is characterized as severely affecting
some key users or impacting a large number of users?
which component of incident management is characterized by taking into account both the urgency and the level
According to ITIL® v3 framework, which component of incident management is characterized by
taking into account both the urgency and the level of impact when entering the incident into a
trouble-ticketing system?
which incident ending step involves the validation of the initial incident record parameters to ensure that th
According to ITIL® v3 framework, which incident ending step involves the validation of the initial
incident record parameters to ensure that they are accurate prior to the final incident record entry?
which incident closure mechanism involves contacting the customer on an agreed percentage of the total inciden
According to ITIL® v3 framework, which incident closure mechanism involves contacting the
customer on an agreed percentage of the total incidents via email or call-back?
which incident closure step is taken to determine if an incident might recur or if any preventive measures nee
According to ITIL® v3 framework, which incident closure step is taken to determine if an incident
might recur or if any preventive measures need to be taken?