Which protocol should be configured on networking devices to assist operational staff in event
correlation to resolve service issues?

According to ITIL® v3 framework, in a stable (no new services or traffic demands) environment, a
reduction in the total number of recurring syslog messages per month is an indication that which
ITIL® management process is working well?

What is a key operational metric to measure the health of the incident management process?

According to ITIL® v3 framework, which improvement should be implemented if there is an
increase in the number of false positive auto-generated incidents?

Which of the following is not a network-device-level performance metric?

What is the main reason for establishing a baseline?

What is the standard method to gather network-device-level performance data?

You work on an incident ticket regarding a customer complaint about Internet connection. After
investigating the incident, you identify the problem as being caused by a port that was mistakenly
shut down. What should you do first?

What is the main goal of incident management?

An ISP has an MPLS LDP core with redundant paths. The core is BGP-free and core routers do
not participate in BGP protocol. Several Internet customers reported that they are not able to
reach some Internet sites any more. The set of sites reported as having reachability issues
depends on the location of the customer. What is the most likely root-cause for this problem?