which mechanism must be designed with a clear understanding of the expected level of performance for each conf
According to ITIL® v3 framework, which mechanism must be designed with a clear understanding
of the expected level of performance for each configuration item during the instrumentation
process?
which type of service operational management process monitors the network infrastructure to identify and escal
According to ITIL® v3 framework, which type of service operational management process
monitors the network infrastructure to identify and escalate abnormal operational conditions?
which process, as opposed to Change Management, manages smaller, often redundant changes?
According to ITIL® v3 framework, which process, as opposed to Change Management, manages
smaller, often redundant changes?
which operational management process is characterized by an unplanned service interruption…?
According to ITIL® v3 framework, which operational management process is characterized by an
unplanned service interruption, reduction in the service quality, or failure of a configuration item
that may eventually impact a service?
which type of service operational management activity provides the metric for the total number of problems rec
According to ITIL® v3 framework, which type of service operational management activity provides
the metric for the total number of problems recorded in a period, as a control measure?
which type of redundancy is characterized by minimizing service disruption utilizing redundant network assets
According to ITIL® v3 framework, which type of redundancy is characterized by minimizing service
disruption utilizing redundant network assets at both component and system levels?
which type of redundancy is characterized by redundant assets entering service only after failure occurs?
According to ITIL® framework, which type of redundancy is characterized by redundant assets
entering service only after failure occurs?
which type of redundancy is characterized by integrating different types of assets with a common service…
According to ITIL® v3 framework, which type of redundancy is characterized by integrating
different types of assets with a common service capability thereby being more resilient to a single
cause of failure in the network?
which type of warranty assurance provides a customer with a measured confidence that services are available wi
According to ITIL® v3 framework, which type of warranty assurance provides a customer with a
measured confidence that services are available within defined geographical locations and
scheduled times?
which type of warranty assurance provides a customer with a measured confidence that services are supporting d
According to ITIL® v3 framework, which type of warranty assurance provides a customer with a
measured confidence that services are supporting defined level of demand and quality?