Which Manager improves lead generation and distribution?

A customer requires a software-based call-processing agent that extends enterprise telephony features and capabilities to packet telephony network devices. Which application would meet the needs of this customer?

A large insurance carrier with a converged IP network has inquired about a user-friendly telephony solution that will effectively manage incoming calls, enable access to voice mail via speech, allow employees to forward critical callers to a designated number, view e-mail, and play voice mail. Which application would you recommend?

Which of these products would be most appropriate to recommend to a customer that wants to connect a fax device to Cisco Unified Communications infrastructure?

Read the customer objection and choose the best response. Chief financial officer: Convergence sounds good in theory. What exactly does it give me, though? I want to talk in terms of business justification.

Read the customer objection and choose the best response.
Chief financial officer: Convergence sounds good in theory. What exactly does it give me, though? I want to talk in terms of business justification.

A large retail catalog business wants to route customer information with customer calls and reduce queuing times. Its call centers currently operate on a legacy ACD system, PBX, and desktop applications. Which Cisco product and feature, respectively, would meet these needs?

To find out if the customer is experiencing problems with its IP-enabled PBX because of an overtaxed TDM bus, which question is the best to ask?

An IP telephony prospect currently uses two distinct networks to handle its voice and data needs. Which benefit would be most appropriate to highlight when recommending that the prospect switch to a Cisco IP converged network solution?

A converged network uses packet-switching instead of TDM. What is the main advantage of this transmission technology?