When setting up the Cisco Unified IP IVR 4.1(x) to communicate with Cisco Unified Communications Manager, how do you configure the IP IVR to communicate with more than one Cisco Unified Communications Manager server in the cluster?

When using post-routing in your Cisco Unified Contact Center solution, how would you configure default call treatment to ensure that calls placed in queue in the Cisco IP IVR are treated in some way if the ICM doesn’t respond to the IP IVR?

What are the three best methods to ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple components. Choose the correct set of matching terms that fill in the missing object names in each component.

When setting up the Cisco Unified IP IVR 4.1(x) to communicate with Cisco Unified Communications Manager, how do you configure the IP IVR to communicate with more than one Cisco Unified Communications Manager server in the cluster?

In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:

There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports

There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions

In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment. What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

When creating a new ICM call routing script, a palette tool is available with the icons available for use in the script. The available nodes are grouped into four tabs. Which option is not one of those tabs?

In the Cisco Unified Contact Center Enterprise, using the CTI OS Desktop there is a standard button for “Supervisor Assist,” which will find the team supervisor and bring them into the call. Using the Agent Desk Settings above, how is the supervisor brought into the call?

In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager subscriber for the Cisco voice gateway is down, how will incoming calls be treated?