Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents?
Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)
controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
Which one of the following types of traffic from the PG to the central
controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
What is the maximum number of agents and interfaces supported on a standalone Media Routing Peripheral Gateway
What is the maximum number of agents and interfaces supported on a standalone Media Routing Peripheral Gateway in the Cisco Unified Contact Center Enterprise 7.1(2) solution?
Which two statements about QoS are not correct in the Cisco Unified ICM solution?
Which two statements about QoS are not correct in the Cisco Unified ICM solution? (Choose two.)
What two additional pieces of information are required?
In order to properly determine how many Cisco Voice Gateways are needed in a Cisco Unified Customer Voice Portal deployment, the following information is provided by the customer:
“We typically receive about 6000 calls a day, higher on Mondays. Each call lasts an average of four minutes once the caller is talking to an agent, and the average queue time is about five minutes. Also, there is about a one-minute prompt and collect activity when the call first arrives. All calls go to a single contact center, and the data center is located on-site. All the contact center agents are on Cisco Unified Communications Manager IP phones with Cisco Unified Contact Center Enterprise Cisco Agent Desktop.”
What two additional pieces of information are required? (Choose two.)
What is the recommended configuration (AW type) for these two machines?
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?
which of these statements must be true?
When using redundant Cisco Unified IP IVR systems for queuing in the Cisco Unified Contact Center Enterprise solution, which of these statements must be true?
what is the caller experience?
When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what is the caller experience?
Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to th
Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)
How does Cisco Unified Contact Center Enterprise provide security to the system?
How does Cisco Unified Contact Center Enterprise provide security to the system?