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Category: 642-241

642-241 UCCED – Unified Contact Center Enterprise Design

how should the following agent phone be configured?

In a Cisco Unified Contact Center Enterprise design, the customer requires their agents to have a personal line (DID) as well as their agent extension. Using the Cisco Unified Communications Manager partition feature, how should the following agent phone be configured?

Agent ACD line: 4000 (DN)
Agent DID line: 5000 (personal line)

Partition: Personal ?Allow personal calls
Partition: ACDDN ?Allow Cisco Unified Contact Center Enterprise calls only


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