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How can you monitor the Telephony Applications Programming Interface (TAPI) messages being sent from the CallManager Express TAPI service provider (TSP) to the Cisco TSP client software on the Microsoft CRM client PC?

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Identify three types of data collected from the Telephony Applications Programming Interface Provider (TAPI) when the Cisco CRM Communications Connector application
is enabled and running. (Choose three.)

Select the answer that correctly describes how a user associates an incoming call with an existing customer record if the caller’s phone number is not associated with the Microsoft CRM customer contact record.

Refer to the exhibit. You are troubleshooting the Cisco CRM Communications Connector application on a client PC and you notice that the call duration is not saved as a note in the phone activity record. Select the answer that best identifies why this feature is not working.

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