Manually configuring Mail to use Exchange email is very similar to configuring a(n) ________ account.

Similar to the iPhone support for Exchange email, you can configure only one Exchange account in

Snow Leopard Mail.

Which built-in application can be used for troubleshooting connectivity with a digital SLR camera?

What built-in Mac OS X utility can be used to determine if a Mac’s wireless chipset supports Wake on
Demand?

while troubleshooting a printing issue you notice that the print queues have jobs that are stuck and
cannot be deleted. What built in feature would allow you to clear all print queues and start over?

From the list below, choose the configuration that supports using the Wake on Demand feature of
Snow Leopard.

Bob is very concerned about network security since he travels extensively for work and frequently has
to use public wifi connections. What built-in security setting could he enable to help prevent others from
finding his computer on a network?

You suspect that a customer’s MacBook Pro is failing to connect to a network because of a software
corruption issue. Which technique is the best way for you to test for basic connectivity from known good
software?

Examine the exhibit. You go on site to troubleshoot a network issue for a customer. Given the above
results of network diagnostics, what is the most likely cause of the connectivity issue?

Dave has recently purchased a third party router, and now finds he can no longer host video chats.
What section of the iChat Connection Doctor will allow him to detect if the router is configured correctly?