What is the maximum response time for a Business level Premium Support case?
A. 120 seconds
B. 1 hour
C. 10 minutes
D. 12 hours
2 Comments on “What is the maximum response time for a Business level …”
McEphinsays:
E, 24 hours
Max response time for general guidance is 24 hrs, depends if another situation is occurring. See below
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
E, 24 hours
Max response time for general guidance is 24 hrs, depends if another situation is occurring. See below
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
https://aws.amazon.com/premiumsupport/compare-plans/
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