Which HP product collects information about your computer to pass to an online support
specialist, enabling you to electronically submit a support ticket to HP over the Web?

A.
Active Chat

B.
Instant Support Professional Edition

C.
Online Diagnostic Tools

D.
Help and Support Center

Explanation:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=es&cc=es&taskId=110&prodSeriesId=5053199&prodTypeId=12454&objectID=c02807911 (topic: instant support and active chat)