What is the term for the maximum allowable period for a business to be without a specific application should a
disaster occur?

A.
Service Level Objective

B.
Service Level Agreement

C.
Recovery Point Objective

D.
Recovery Time Objective

Explanation:
A service-level agreement ( SLA) is a contractual agreement outlining a specific service commitment made
between contract parties — a service provider and its customer. The SLA includes language describing the
overall service, financial aspects of service delivery, including fees, penalties, bonuses, contract terms and
conditions, and specific performance metrics governing compliant service delivery. These individual
performance metrics are called service-level objectives (SLOs).
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