What is the goal of Knowledge Management?

A.
to integrate with Interaction, Incident, and Problem Management so that users are able to
search for and use knowledge from existing
incidents or problems while attempting to resolve a new incident or problem

B.
to enable organizations to improve the quality of management decision-making by ensuring that
reliable and secure information and data is
available throughout the service lifecycle

C.
to ensure the right information is delivered to the appropriate place or person at the right time to
enable an informed decision

D.
to define a set of principles and practices that enable organizations to improve service levels for
customers, gain operational efficiencies, and
increase the organization’s value to their company

Explanation: