Scenario
Please read this scenario prior to answering the Question
ArchiSurance has a partnership with ArchiBank in which the two companies market each other’s
consumer offerings to their own customers. Each quarter, the chief marketing officers (CMOs) of
the two companies work together to plan the next quarter’s promotions. First, they review each

other’s business objectives related to the partnership. Then, they formulate the co-operative
marketing plan. The CMOs determine which offerings they will promote, the characteristics of the
target customers, and the timing of each promotion. They assemble their findings into a cooperative marketing plan that is reviewed separately by the chief financial officer (CFO) of each
organization. If either of the CFOs finds a problem, the CMOs must quickly work together to
formulate another version of the plan. The review and reformulation process continues until both
CFOs have approved a version of the plan. Then, the CMOs share the plans with their respective
operations teams. Each organization’s operations team configures the bank’s systems to execute
the joint promotions.
The cooperative marketing process is enabled by CRM software delivered as a service (SaaS).
The two organizations each use separate logical instances of a multi-tenant customer relationship
management (CRM) application hosted by a service provider. Each company’s CRM instance is a
dedicated function of the same CRM application component. The dedicated functions also share
the same multi-tenant database. The component’s data access layer is designed with safeguards
to keep each company’s data separate unless it is intentionally shared.
Each CRM instance has targeting, exchange and outreach sub-functions. The targeting subfunctions select customers based on criteria developed by the CMOs and configured by the
operations teams. The exchange sub-functions share the selected customer profiles with each
other, and the outreach sub-functions generate promotional email. In this way, each company’s
CRM system generates a list of target customers that the other company’s CRM system uses to
send promotional email.
The multi-tenant CRM application component is hosted on a large virtual server complex that is
connected via a site network to a physical storage array and a commercial wide-area network
(WAN) used by both companies. Both companies access their CRM systems via PCs connected
to Local Area Networks (LANs) that are in turn connected to the shared commercial WAN.
Refer to the Scenario
In preparation for a presentation to investors, the ArchiSurance chief financial officer has asked
you to model the business architecture of the partnership, including the executives and teams
involved, the information they exchange, and the activities they perform.
Which answer best describes this business architecture?

Scenario
Please read this scenario prior to answering the question
The ArchiSurance enterprise document management infrastructure provides critical support for
myriad types of documents and document-based transactions, many of which are executed in high
volume each day. At the core of the infrastructure is the document management systems software,
which has three major modules: a document engine that stores, retrieves and performs a variety of
operations on documents, a workflow engine that hosts document management applications, and
an application engine, which hosts the most sophisticated applications. The application engine
invokes the document and workflow engines as necessary when hosting application components
that require their services.
The claim management application component is critical to ArchiSurance business operations. It is
hosted by the application engine, and launches whenever an individual files a new claim. The
claim management component requires different documents to demonstrate proof of loss
depending on the type of claim filed, the type of insurance that is in force, and various other
circumstances. When the correct documents are filed and verified by an intake operator, proof of
loss is complete, and the claim management component assigns the claim to a claim analyst by
reading and updating analyst status data and applying business rules stored as data.
Due to its business-critical nature, the document management solution is hosted redundantly at
two geographically separate data center sites known as Site A and Site B. Both sites provide
identical infrastructure. Each site contains a highly available data center network (DCN) that is
connected to the highly available ArchiSurance wide area network (WAN). Each claim
management server is connected to its site DCN, and each DCN is a converged network that
connects both servers and storage arrays, including a physical storage array dedicated to the
claim management application. Each site contains four high-powered separate physical
serversrules stored as data.
Due to its business-critical nature, the document management solution is hosted redundantly at
two geographically separate data center sites known as Site A and Site B. Both sites provide
identical infrastructure. Each site contains a highly available data center network (DCN) that is
connected to the highly available ArchiSurance wide area network (WAN). Each claim
management server is connected to its site DCN, and each DCN is a converged network that
connects both servers and storage arrays, including a physical storage array dedicated to the
claim management application. Each site contains four high-powered separate physical servers
dedicated to the claim management application. At any one time, one server is on standby while
the other three servers are, respectively, hosting the document, workflow and application engines.
Each active server provides a monitoring service that is In constant two-way communication with

the monitoring service on the standby server. If a server fails, the surviving monitoring services
perform a failover sequence to assume failed server’s workload if it was active. The surviving
monitoring services also alert the operations team on duty.
Refer to the Scenario
A new IT manager has asked you to model the infrastructure hardware and networks that supports
document management, including the data center sites, servers, storage, and networks as well as
the services necessary for automated failover within a server cluster. Since the two data centers
provide identical document management infrastructure, for Site B it is only necessary to show the
associated networking.
Which is the best answer?

Scenario
Please read this scenario prior to answering the question
The ArchiSurance IT Operations (IT Ops) department has five core responsibilities, and
continuously executes a core business process for each responsibility. (1) The Batch Ops process
makes sure that batch jobs execute completely, successfully, and on time, consistent with their
service level agreements (SLAs). (2) The Online Ops process makes sure that all web applications
and content delivery services are available and performing according to their SLAs. (3) The
Security Ops process protects ArchiSurance IT operations from being damaged by malicious or
careless incidents. (4)The User Support process assists users of ArchiSurance systems with
problems or requests. (5) The Continuous Improvement process monitors and measures the
performance of each of the other processes and works to solve problems and optimize use of
ArchiSurance resources. In order to enable monitoring, each of the other processes generates
monitoring data that is read by the Continuous Improvement process.
The processes in the System Ops category, which are Batch Ops, Online Ops and Security Qds,
each have a separate sub-process for incident management. These sub-processes are triggered,
respectively, by Batch, Online and Security Incidents. One of the first steps in each incident
management sub-process, is to pass an Incident Alert to each of the other System Ops processes.
This is accomplished by posting the alert to the Alert Buffer.
The Batch Ops process uses a schedule that lists all batch jobs and their dependencies. The

schedule is used by two Batch Ops sub-processes. The Batch Planning sub-process updates this
schedule for use by the Execution Management sub-process.
The Batch Ops process uses a number of applications that interact with each other. The Batch
Scheduler application enables users to manage a database of jobs, job schedules and
dependencies, and launches batch jobs according to the database. The Batch Monitor application
uses the job schedules as a reference to monitor job execution, and reports all exceptional
conditions to the both the Batch Scheduler and the Incident Handler applications via the Alert
Buffer described earlier in the scenario. The Incident Handlerrefers to a set of business rules to
determine the systems and individuals that must be notified of each incident. Based on these
determinations, the Incident Handler produces appropriate notifications.
Due to their criticality, the Batch Scheduler, Batch Monitor and Incident Handler applications are
hosted redundantly in multiple geographically distributed data centers. In each data center, the
three applications are hosted on a fully redundant virtual server cluster. Each cluster is connected
to two site local area networks, each of which connects to a separate physical storage array.
Refer to the scenario
As part of an IT service management initiative, you have been asked to model the operations
management business processes and sub-processes, including their relationships, the events that
trigger them and the information they exchange.
Which answer provides the most complete and accurate model?