Scenario Please read this scenario prior to answering the Question You are serving as the
Lead Architect for an insurance company, which has been formed through the merger of
three previously independent companies. The company now consists of three divisions with
the same names and division headquarters as their predecessors. The lack of integration
between the three divisions has increasingly caused problems in the handling of customer
and financial information. The inability to share information has resulted in lost opportunities
to “leverage the synergies” that had been intended when the company was formed. At
present, each division maintains its own applications. Despite an earlier initiative to install a
common application to manage customer, products, and claims Information, each division
has different ways of defining these core elements and has customized the common
application to the point where the ability to exchange information is difficult, costly, and
error-prone. As a result, the company has made the decision to introduce a common web
portal, contact center software suite, and document management system. Also the company
has selected a single enterprise-wide customer relationship management (CRM) application
to consolidate information from several applications that exist across the divisions. The
application will be used by each of the divisions and accessed by third party partners
through well defined interfaces. The Corporate Board is concerned that the new application
must be able to manage and safeguard confidential customer information in a secure
manner that meets or exceeds the legal requirements of the countries in which the company
operates. This will be an increasingly important capability as the company expands its
online services in cooperation with its partners. The CIO has formed an Enterprise
Architecture department, and one of the primary goals in its charter is to coordinate efforts
between the implementation team and the migration teams in each division. The CIO has
also formed a cross-functional Architecture Board to oversee and govern the architecture.
The company has an existing team of security architects. TOGAF 9 has been selected as
the core framework for use for the Enterprise Architecture program. The CIO has endorsed
this choice with the full support of top management. Refer to the Scenario In the Preliminary
Phase you need to define suitable policies and ensure that the company has the

appropriate capability to address the concerns of the Corporate Board. Based on TOGAF,
which of the following is the best answer?

Scenario Please read this scenario prior to answering the Question You are serving as the
Lead Architect for an insurance company, which has been formed through the merger of
three previously independent companies. The company now consists of three divisions with
the same names and division headquarters as their predecessors. The lack of integration
between the three divisions has increasingly caused problems in the handling of customer
and financial information. The inability to share information has resulted in lost opportunities
to leverage the synergies that should have been possible as a result of the merger. At
present, each division maintains its own applications. Despite an earlier initiative to install a
common application to manage customer, products, and claims information, each division
has different ways of defining these core elements and has customized the common
application to the point where the ability to exchange information is difficult, costly, and
error-prone. As a result, the company has made the decision to introduce a common web
portal, contact center software suite, and document management system. Also the company
has selected a single enterprise-wide customer relationship management (CRM) application
to consolidate information from several applications that exist across the divisions. The
application will be used by each of the divisions and accessed by third party partners
through well defined interfaces. The Corporate Board is concerned that the new application
must be able to manage and safeguard confidential customer information in a secure
manner that meets or exceeds the legal requirements of the countries in which the company
operates. This will be an increasingly important capability as the company expands its
online services in cooperation with its partners. The CIO has formed an Enterprise
Architecture department, and one of the primary goals in its charter is to coordinate efforts
between the implementation team and the migration teams in each division. The CIO has
also formed a cross-functional Architecture Board to oversee and govern the architecture.
The company has an existing team of security architects. TOGAF 9 has been selected as
the core framework for use for the Enterprise Architecture program. The CIO has endorsed
this choice with the full support of top management. Refer to the Scenario [Note: You may
need to refer to Chapter 35 of the reference text in order to answer this question.] You have

been asked to identify the most appropriate catalogs, matrices, and diagrams to support the
next iteration of Architecture development. Based on TOGAF, which of the following is the
best answer?

Scenario Please read this scenario prior to answering the Question You are working as a
consultant to the Chief Architect at a government agency responsible for securing all
government communications and information systems. The agency has recently received

funding for a program that will upgrade the reliability and performance of its secure
communication systems which provide real-time, highly secure communication of voice,
video, and message data to remote locations around the world. The agency has an
established enterprise architecture (EA) capability based on TOGAF 9. The Executive
Director of the agency is the sponsor of the EA capability. Since reliable, high-performance,
and secure communications are essential to preserving national security, the Executive
Director has placed more stringent requirements for the architecture for the upgraded
system. It must be able to provide assurance and verification of specific performance
measures on the key services that are most crucial for system operation. Focusing on these
service-level details and specific measurements will allow more stringent requirements to be
enforced in service contracts. It will also provide a high degree of assurance that necessary
performance is being delivered and that notifications will occur if any critical service fails to
perform as required. A portion of the program budget has been allocated to context a review
of the EA . The scope of the review is to evaluate the processes, content and governance of
the EA capability to ensure that the higher target performance and service levels required
by the upgraded system can be achieved. The Chief Architecture has noted that the core
EA artifacts that have been used since TOGAF 9 was introduced are not adequate to
describe these new capabilities. The artifacts do not have explicit provisions for defining the
in-depth measurement requirements regarding specific services required for the system.
She has learned that certain services within the current system have service measurement
implementations that match some of the new requirements, but they are only used in a few
areas. Recent EA efforts at another national agency have produced generalized
high-performance communication system models to realize similar requirements in a critical
defense system involving secure communications. It is possible that these models may be
useful for the upgrade program. Refer to the Scenario You have been asked to make
recommendations for tailoring the Architecture Content Metamodel to accommodate the
requirements of the upgraded system. Based on TOGAF, which of the following is the best
answer?

Scenario Please read this scenario prior to answering the question Your role is that of the
Lead Architect working for a government agency responsible for immigration, customs, and
border control. The agency was formed by consolidating several smaller government
agencies. The agency has established an Enterprise Architecture practice based on TOGAF
9. The CIO is the executive sponsor and has appointed an EA steering team to oversee the
practice. There has been a considerable increase in security requirements and immigration
service requests in recent years, which have expanded the scope and size of the operations
of the agency. As a result, the existing Information Technology architecture no longer meets
the required service levels. A significant Enterprise Architecture (EA) initiative is in progress
with the opal to improve customer responsiveness and satisfaction, and improve the overall
operational efficiency of the agency. The current EA staff members were internal
appointments based on a request from the EA steering team to supply a number of suitable
individuals for the EA effort. Collectively, they possess a broad range of IT and business
analysis skills. However, the CIO has expressed concern about the diverse range of
experience within the team. There is concern that the EA staff may be lacking in some of
the critical skills that are required to properly conduct EA activities. It had been assumed
that any EA-related skill gaps would be overcome by on-the-job mentoring from the senior
members of the EA staff. Each architect was expected to attend a TOGAF training course
and participate in other skill development activities. A recent review of the EA program
revealed that many EA staff members, despite attending multiday training courses, were not
proficient in analyzing or creating the models and artifacts required for their assigned
architecture projects. Stakeholders have observed errors and inconsistencies in artifacts
and deliverables being submitted for review. Refer to the Scenario The CIO has asked you
to recommend a professional development plan for the EA staff in order to address the
findings raised in the recent review. Based on TOGAF, which of the following is the best
answer?

Scenario Please read this scenario prior to answering the Question You are serving as the
Lead Architect for an enterprise architecture project team within a leading multinational
pharmaceutical and medical devices manufacturer. Its brands include numerous household
names for medications and first aid supplies. The company has a long history of innovating
new treatments for many common illnesses and diseases. Prior to launching a new
treatment, the company has to demonstrate Its effectiveness and safety in a set of clinical
trials that satisfy the regulatory requirements of the countries in the target markets. All
clinical trials are undertaken by its research laboratories, which employ over 10,000 people
at separate facilities in the United Kingdom, United States, Sweden, France, Canada, India,
China and Japan. In addition to internal research and development activities the company is
also involved in publicly funded collaborative research projects, with other industrial and
academic partners. The Enterprise Architecture group within the company has been
engaged in an architecture development project to create a secure networked collaboration
system that will allow researchers at its product development laboratories worldwide to
share information about their clinical trials. This system will also connect with external
partners. The Enterprise Architecture group within the company has been engaged in an
architecture development project to create a secure networked collaboration system that will
allow researchers at its product development laboratories worldwide to share information
about their clinical trials. This system will also connect with external partners. The
Enterprise Architecture group is a mature organization. They use the TOGAF 9 ADM with
extensions required to support current good manufacturing practices and good laboratory
practices in their target markets. Due to the highly sensitive nature of the information that is
managed, special care was taken to ensure that each architecture domain included an
examination of the security and privacy issues that are relevant. The Executive Vice
President for Clinical Research is the sponsor of the Enterprise Architecture activity. She
has stated that the changes to the enterprise architecture for the new system will need to be
rolled out in stages on a regional basis that minimizes disruptions to ongoing clinical trials.
Refer to the Scenario You have been asked to recommend the approach to identify the
work packages that will be included in the Transition Architecture(s). Based on TOGAF,
which of the following is the best answer?

Scenario Please read this scenario prior to answering the Question You are serving as the
Lead Architect for an insurance company, which has been formed through the merger of

three previously independent companies. The company now consists of three divisions with
the same names and division headquarters as their predecessors. The lack of integration
between the three divisions has increasingly caused problems in the handling of customer
and financial information. The inability to share information has resulted in lost opportunities
to leverage the synergies that should have been possible as a result of the merger. At
present, each division maintains its own applications. Despite an earlier initiative to install a
common application to manage customer, products, and claims information, each division
has different ways of defining these core elements and has customized the common
application to the point where the ability to exchange information is difficult, costly, and
error-prone. As a result, the company has made the decision to introduce a common web
portal, contact center software suite, and document management system. Also the company
has selected a single enterprise-wide customer relationship management (CRM) application
to consolidate information from several applications that exist across the divisions. The
application will be used by each of the divisions and accessed by third party partners
through well defined interfaces. The Corporate Board is concerned that the new application
must be able to manage and safeguard confidential customer information in a secure
manner that meets or exceeds the legal requirements of the countries in which the company
operates. This will be an increasingly important capability as the company expands its
online services in cooperation with its partners. The CIO has formed an Enterprise
Architecture department, and one of the primary goals in its charter is to coordinate efforts
between the implementation team and the migration teams in each division. The CIO has
also formed a cross-functional Architecture Board to oversee and govern the architecture.
The company has an existing team of security architects. TOGAF 9 has been selected as
the core framework for use for the Enterprise Architecture program. The CIO has endorsed
this choice with the full support of top management. Refer to the Scenario As part of the
process for establishing the Enterprise Architecture department; you are developing a set of
architecture principles to guide the activities. You need to recommend the best approach for
this work. Based on TOGAF, which of the following is the best answer?